Refund policy
ARKIVE APPAREL — RETURN & REFUND POLICY
Last Updated: September 3, 2026
Thank you for shopping with ARKIVE.
Due to the limited and curated nature of our releases, ALL SALES ARE FINAL unless otherwise stated in the exceptions below.
By placing an order through the ARKIVE online store, you acknowledge and agree to this Return & Refund Policy before completing your purchase.
1. ALL SALES ARE FINAL
All purchases are final.
ARKIVE does not accept returns, refunds, exchanges, or cancellations for:
- Change of mind
- Incorrect size selection
- Incorrect color selection
- Ordering the wrong item
- Personal preference
- Failure to review product descriptions or sizing information
- Items purchased during promotional or clearance events
- Limited-edition or designated final-sale releases
Please carefully review your order, selected size, color, product information, and shipping address before completing your purchase.
2. EXCEPTIONS — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Although all sales are final, ARKIVE will review claims involving:
- An item that arrives damaged
- A manufacturing defect
- An incorrect item being shipped
- An item that is materially different from what was ordered
If you believe you received an item that qualifies for an exception, contact us at sales@arkiveapparel.com within 7 calendar days of delivery.
Please provide:
1. Your order number
2. A description of the issue
3. Clear photographs or video showing the issue
4. Photographs of the packaging when relevant
Claims submitted after the 7-day period may not be eligible for an exception.
3. APPROVED RESOLUTION
If ARKIVE determines that the issue qualifies under this policy, ARKIVE may, at its discretion:
- Replace the damaged, defective, or incorrect item; or
- Provide store credit; or
- Provide a refund to the original payment method when appropriate.
The resolution will depend on the circumstances and availability of the product.
For an approved damaged, defective, or incorrect-item claim, ARKIVE may provide return instructions or a return shipping label.
4. CONDITION OF ITEMS
If ARKIVE authorizes a return, replacement, or exchange under an exception, the item may need to be returned in its original condition.
Items that have been:
- Worn
- Washed
- Altered
- Damaged after delivery
- Stained
- Misused
- Modified
may not qualify for an exception.
5. ORDER CANCELLATIONS
Because ARKIVE releases may be processed or allocated shortly after an order is placed, orders generally cannot be canceled after submission.
If you believe you placed an order incorrectly, contact sales@arkiveapparel.com immediately. ARKIVE will review the request, but cancellation is not guaranteed.
Once an order has entered processing or fulfillment, it cannot be canceled.
6. SHIPPING ADDRESS ERRORS
Customers are responsible for providing an accurate shipping address at checkout.
ARKIVE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to ARKIVE because of an incorrect or incomplete address, additional shipping costs may apply before the package can be reshipped.
7. LOST OR STOLEN PACKAGES
Once an order has been confirmed as delivered to the shipping address provided at checkout, ARKIVE is generally not responsible for packages that are subsequently lost or stolen.
If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the applicable carrier.
ARKIVE may assist with carrier inquiries when appropriate, but delivery confirmation does not automatically qualify an order for a refund or replacement.
8. REFUNDS
If a refund is approved under one of the exceptions in this policy, the refund will generally be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
ARKIVE is not responsible for delays caused by banks, credit-card companies, payment processors, or other financial institutions.
9. STORE CREDIT
When store credit is issued, the credit may be subject to the terms communicated at the time it is provided.
Store credit issued as a resolution for an approved claim is not redeemable for cash unless required by applicable law.
10. FINAL-SALE ITEMS
Products specifically identified as FINAL SALE, ALL SALES FINAL, limited releases, promotional items, clearance items, or other designated final-sale merchandise are not eligible for returns, refunds, or exchanges except where required by applicable law or when the merchandise qualifies for an exception described in this policy.
11. PRODUCT SIZING
Customers are responsible for reviewing the available sizing information before ordering.
Selecting the wrong size or deciding that a particular size does not fit does not qualify for a return or refund.
We encourage customers to review the size chart and product measurements carefully before purchasing.
12. HOW TO CONTACT ARKIVE
For questions regarding a damaged, defective, or incorrect item, please contact:
ARKIVE APPAREL
Email: sales@arkiveapparel.com
Please include your order number and a description of the issue.
13. POLICY CHANGES
ARKIVE reserves the right to modify or update this Return & Refund Policy at any time.
Any changes will be posted on this page with an updated revision date.
Changes to this policy generally apply to future purchases and do not retroactively alter the terms applicable to orders already placed, except where required by applicable law.
14. APPLICABLE LAW
Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be excluded or waived under applicable law.
Where applicable law provides a customer with rights that conflict with this policy, those legal rights will apply.
ARKIVE FINAL SALE NOTICE
ALL SALES ARE FINAL.
Please review your size, color, product selection, shipping address, and order details carefully before completing your purchase.
Exceptions may apply only to merchandise that arrives damaged, defective, or materially incorrect, subject to the requirements and review process described above.
Questions or eligible claims:
sales@arkiveapparel.com